Return Policy

If you have a question about our products then please feel free to contact us at keiki.collective@gmail.com prior to making your purchase.

Please note : We do not offer exchanges on teething products. We will offer in store credits or exchange for other, unused products, in their original packaging. 

There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed.  Please choose carefully.

We must be contacted within 14 days of receiving your order. Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon arrival (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame. 

In the occurrence that you receive a damaged or faulty item please contact us immediately via email keiki.collective@gmail.com within 7 days of receiving the order and you will be given a instructions of what to do.